The Mixed-Age Activity Box is designed for daycare providers with a group of children from 18 months to 5 years old (including infants). Therefore, in a home daycare setting, younger children can easily do a large portion of the activities, following the older children’s lead.
Of course. Your subscription can start at any time and continue until the following year without any problem.
Oui, nous pouvons faire n’importe quel ajustement (une augmentation ou une réduction du nombre d’enfants), il suffit de nous faire parvenir la demande par écrit avant le 1er jour du mois avant la prochaine trousse. (Par exemple, pour apporter un changement à la trousse de mars, vous devez nous aviser avant le 1er février.)
Yes. If you decide to cancel your subscription, you just need to let us know in writing at least two weeks before the shipment of your next Activity Box. However, since you committed to buying 10 Activity Boxes, the difference between the amount of an individual Activity Box purchase price and a subscription price will be billed to you for each Activity Box received.
No. You can buy the Activity Boxes individually or subscribe for 10 months.
Not at all, we offer different themes for at least 4 years. Thereafter, certain themes will be used again. However, each theme will be redone, each Activity Guide will be rewritten and illustrated, each poster, each story and each game will be new and different in order to offer you a new and improved Activity Box. We want to continue to offer you the best there is.
Certainly. All of our Activity Boxes are offered until they run out of stock. These boxes are shipped quickly.
Each new Mixed-Age Activity Box is ready and shipped around the 5th day of the previous month. For example, if you order on April 15th, you will receive your May Activity Box quickly. On the other hand, if you order before April 5th, you will have to wait a little bit. For subscribers, the packages are shipped between the 5th and the 10th day of the month prior to the Activity Box’s month, leaving you ample time to acquaint yourself with the product.
Over the last few years, we have tried hard to reduce the use of plastic bags in our Activity Boxes. Just like you, we are aware of the impact of our behaviour on the environment. Since May 2009, the Arts & Crafts supplies have been grouped into 2 thematic bags (one bag for the Tot Box). Everything is put into place to make it easier to use. In each bag, you will find the list of necessary supplies for each of the activities as well as an illustration of the craft. This way of operation reduces the numbers of bags used by at least 200,000 per year!
Each subscriber will have complete access to the “Hipporay VIP Club” section:
Customers who buy Activity Boxes individually will still have access to the bonus documents related to the Activity Box of that month.
When purchasing Mixed-Age Activity Boxes, Tot Boxes or Daily Journals, you will create an account with your email address and will be asked to create a password. Then, on the 20th day of the month before using your Mixed-Age Activity Box (or the 25th day of the month before using your Tot Box), the free extras will be added to your account!
The type of purchase you make will determine the tools that you will be able to access (the Hipporay VIP Club for subscribers, the monthly bonus Hipporay Club for an individual Box purchase, or the Journal’s Corner). The documents will remain in your account for a period of 60 days following an individual purchase or for the duration of your subscription.
We have extraordinary customer service! Purchases are processed and products are shipped within 24 to 48 hours. Often, the product is shipped the same day that we receive the order. We can’t be any faster than that! Naturally, our offices are closed on weekends and the ordered product must be available (for example, December’s Activity Box won’t be available until November 5th).
Les prix indiqués sur notre site internet incluent les frais de livraison. Les abonnées aux trousses multi-âges qui veulent commander des produits autres que des boîtes d’activités bénéficient d’un rabais de 15 % lorsque les produits sont livrés dans leur trousse d’activités. Il faut nous appeler au 1-866-442-4413 ou nous faire parvenir un courriel à information@ziraf.com pour commander et obtenir le rabais.
Nous utilisons les services d’expédition « Colis accéléré » de Postes Canada, ce qui veut dire que la livraison de votre colis prend environ de 1 à 4 jours (cela peut varier selon l’endroit d’où vous commandez, évidemment). Pour les commandes de l’extérieur du Québec, le délai est un peu plus long mais ne dépasse généralement pas les 3 à 8 jours. Lors de l’expédition, un courriel vous sera envoyé avec votre numéro de repérage et les détails de la livraison.
Our main goal is customer satisfaction! If, upon opening your box, the product doesn’t meet your expectations, return it intact and we will refund you, guaranteed! However, you will have to pay the shipping fees (in both directions). Please note that the Activity Worksheet and Colouring Page sets are not refundable.
Si vous commandez en ligne, vous payerez par carte de crédit. Si vous préférez, vous pouvez commander par téléphone en nous appelant au 1 866 442-4413 ou nous faire parvenir votre spécimen de chèque par courriel pour payer par débit préautorisé ou nous faire parvenir vos chèques par la poste pour vous abonner.